Events / Future-proofing FinServ: Leveraging UX & trends for 2024

Future-proofing FinServ: Leveraging UX & trends for 2024

What sets successful financial services companies apart during economic hard times? According to the Future of Finance Report by Maze, the answer shouldn’t come as a surprise: it’s User Experience.

Elevating your organization’s impact through user experience is key to maximizing customer retention and satisfaction — but how can this be achieved?

We brought together a panel of UX experts from Capitec and BMO Financial Group to learn about:

  • Challenges facing the FinServ sector and how to overcome them this year
  • Data-backed advice on how to stand out within the market
  • UX trends within FinServices to look out for in 2024

Speakers

Jessica Pavia

Jessica Pavia

Director, UX Research & Design Operations @ BMO

Dylan Brits

Dylan Brits

Client Experience Designer @ Capitec Bank

Alexis McNutt Unis

Alexis McNutt Unis

Staff UX Researcher @ SoFi

Host

Ash Oliver

Ash Oliver

Product Marketing Manager @ Maze

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