How crème de la crème is powering the leading European freelance platform
With a focus on both community and product, crème de la crème wants to transform how freelancers and clients work together. In this interview, CPO Antoine Fabre talks with us about the product, the team, and everything in between.
Crème de la crème is a platform that connects companies such as L’Oreal, LinkedIn, and Airbnb with a selected community of freelancers in Europe.
Launched in April 2015, the company has initially focused on a smaller niche, but has since pivoted and opened up the platform to freelancers specializing in areas such as tech, design, or marketing.
The company is based in Paris, France but has recently opened a London office, quickly drawing in the city’s freelance community.
We sat down with crème de la crème’s Chief Product Officer, Antoine Fabre, to learn more about the company and get an inside look at the processes that underpin the development of their product.
“Our mission is to empower freelancers and support them in their journey by offering them the right job, at the right time,” says Antoine.
They’re soon to release a mobile application that will allow freelancers to manage their projects, invoice, receive payments, and more. As Antoine explains, “the purpose of our product is to give freelancers their time back. No more grunt and bureaucratic work.”
Antoine, who joined crème de la crème around a year and a half ago, leads the product team which includes two Product Managers, two UI Designers, three UX Researchers, and one Customer Success Manager.
How talking with customers generates new feature ideas
When releasing a new feature, the product team follows what they call “The Flow to Get to Done”. The specific flow used on a given project depends on the feature, says Antoine: “For complex projects, the flow is usually Brainstorming → Ideation → Design → User testing, while for a simple feature such as a button change, we go from design to development relatively quicker.”
The Customer Success Manager is in charge of the flow of ideas that come up in user feedback, and filters them based on urgency and recurrence, advising the rest of the team on areas to focus. They distinguish between three types of feedback: suggestions, pain points, bugs and issues.
“The goal is to come up with a lot of features and ideas that can be tested,” says Antoine.
Every feature is voted on by an internal team dubbed the Squad. The Squad comprises one developer, one designer, a marketer, one researcher, plus a customer and a community advocate. Once the vote is over, the team proceeds to the research and testing phase.
The research process
According to Antoine, the research phase is a two-step process. Both steps are valuable measures against releasing features that won’t work with users.
- Pre-design research consists of phone calls and focus groups to test and validate the value of what they're trying to build. Once validated, they organize co-creation workshops with their customers to create the wireframe and kick-start the design process.
- Post-design testing includes one-on-one sessions during which the team gathers qualitative feedback, such as reactions, comments, and expressions. In addition, they also use Maze to test the high-fidelity version of a prototype.
How Maze helps crème de la crème test new designs quickly
Being able to quickly put together Maze tests that resemble the feature being built has been immensely helpful when working on the design of the Billing page.
“At first we thought the design of the Billing page was obvious as the flow was straightforward. However, because running tests with Maze is easy, we decided to give it a go. If it weren't for Maze we'd have gone from design to development without a thought," says Antoine.
“Some of the tests we did for Billing came back unsuccessful, and that was completely eye-opening for us. We were glad to have done the tests and avoided going into a wall there,” he mentions.
And since they invested in creating a rich design system, this enabled them to iterate on the previous design easily. "If the results are unsatisfactory we have no issue going back to the drawing board,” confirms Antoine.
"The ability to test more, without additional strains, and be confident in what we’re building are the main values that Maze provides for us."
The importance the team gives to user feedback is a result of the company’s mission to put both community and product on the same level. As Antoine tells us:
“We believe we’ll be successful by having the best product and the best community. When a freelancer applies to become part of our community, we manually check all the information and carefully review every application. We emphasize the human aspect of the experience as it’s our core value.”
Crème de la crème helps pre-select the best freelancers for your project. Every freelancer in the community is individually tested and selected by the team. You can find more about them by visiting their website.
Thank you to Antoine for this interview and the crème de la crème team for sharing their story with us. You can follow Antoine on Twitter @Antoine_Fbr and the team @HelloCreme_en.